Postcard Help Page
FAQ (frequently asked questions):
Use your back button to return to the previous page or click the link below.
1. "I received a postcard, but I can't get it. It says
postcard not found."
More than likely, you made a typographical error typing
the postcard's web address into your web browser's address
The best way to avoid that problem is to copy and paste the
address from your email rather than trying to re-type it.
The postcard data files are purged every 14 days. If the card
you received was sent to you more than 14 days ago, it is no
If you are an AOL user: You do not have to do a search for
your card. You already know the web address as it was sent
to you in your notification email. AOL's "keyword" search
system will not work.
NOTE: "Web address" is the text in your notification
email that starts with "http://...." That text goes
into the address line of your web browser. A "web
browser" is the tool you use to look at web sites
on the internet.
2. "I sent a postcard, but the person I sent it to did not
As long as you are typing in the recipient's correct
and complete email address (for example,
email@example.com), it's unlikely
you are doing anything wrong. Neither are we. The email
server is working properly on our end. On occasion, when
a high volume of email is sent to BlackDog's email server
at the same exact same moment, messages might be lost.
However, that's highly unlikely. Most of the time the
problem is on the recipient's end.
The big issue arises when the email address of the sender (in the email's
"From" line) is different from the name of the server the email is actually
coming from. In that case, some email programs and service providers make
the assumption that message headers were forged by a spammer, and the
message is automatically dumped. (We can't change that in the script used
for the cards and letters, either. When we've tried it, we get hundreds
of emails from suspicious people wanting to know who we are and how we got
all that personal information about them.)
Another problem might be that the recipient's email service provider (such
as AOL, MSN or Hotmail) might think that email generated by a script is
spam. All of the cards and letters here are generated by a script of some
sort. In that case, the service provider's spam filter catches those emails
(our emails), and puts them in the junk mail folder, or simply deletes them
automatically. There's nothing we can do about that, but you could notify
the appropriate service provider that email coming from BlackDog is not spam.
3. "I am having difficulty downloading my card. My computer says
'starting java' then it freezes."
Make sure you have "java enabled" checked in your web browser's
options. In Netscape, this is found under 'Edit,' then
'Preferences,' then 'Advanced.' In Internet Explorer, and
Firefox, this is found under 'View,' then 'Internet Options.'
If this doesn't work, or if you don't have either Netscape, Firefox
or Microsoft's Internet Explorer, download the latest full versions
from following sources:
4. "I don't hear any music when I get a postcard."
Some web browser versions supplied by internet providers
are incomplete. Make sure you have a mime type of audio/midi
setup under helper applications (Netscape). Your best bet
is to download the latest full version of Netscape, Firefox or
Internet Explorer. They are all free for download at the
5. "I get an 'Internal Server Error' message when I try to
send or pick up a postcard."
No solution that we know of at this time. This happens
occasionally when the postcard server is very busy. Wait
for a few minutes or an hour and then try again.
If it still doesn't work, please
You will not be able to click on the email address above.
It's an image. You will need to type the email address.
6. "Is there a charge for using the Postcards?"
No. This is a free service. We make our money from
the banner ads at the top of the pages you visit on
BlackDog. The banners are incredibly annoying, but
they pay the bills! Donations are greatly appreciated.
7. Do you give out email addresses?
Absolutely not. We do not save any email information.
It is not distributed to any person or entity other than
the recipient of the postcard. Email addresses are used
only to send postcards. Also, we do not keep records of
email addresses. If you don't know the correct email
address of the person who sent you a card, we can't help
you find it.